How to Set Up a Customer Service Team & Hire Customer Service Representatives in the Philippines

Have the right infrastructure in place.

Two key areas of infrastructure to focus on are..

First, assess which channels your customers are contacting you on.

Is it phone, email, chat or social media?

Phone

If customers call you then you will need a phone system.
Examples = RingCentral, HubSpot

Email, chat and Social Media

A robust CRM such as HubSpot or Zendesk will give your customer service team the ability to interact using email, chat and social media channels.

Our team can help build and set up your customer service infrastructure.