Turn the Cannacurious Into Buying Customers with Education Through Chat Support
As the cannabis industry continues to grow, more consumers want to be educated.
Curious consumers, or cannacurious, are those who are looking for information related to your cannabis products.
Ecommerce cannabis stores have an opportunity to educate consumers.
Consumers will look at your FAQ’s.
If they don’t find the information they are looking for they will do one of two things.
They will leave your website.
Or, they will look to chat with a live customer support person.
Having a live chat customer service representative allows the cannacurious to ask questions in a private setting.
Consumers love chat support because it’s quick, easy and private.
When a consumer wants more information, they should have the option to chat.
Chat support agents can educate consumers with the right information, every time.
Chat support helps educate consumers.
Education leads to purchases.
Remember, the best practice in customer service is to be there for your customers every time they need you.
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