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What customer service channel do consumers use for an immediate response?

admin June 8, 2022 0 Comments

What is the one channel that customers use to get an immediate response from customer service?

It’s the one that’s the easiest for anyone to access.

Chat support sits comfortably on your website.

Anyone can access chat support just by going on your website.

Statistics show that about 8 out of 10 consumers like having access to chat support.

Why? Because it’s the fastest and easiest way to get an answer to a question.

The faster someone has access to the information they seek, the quicker they are going to buy.

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