How do you route customer service calls to staff in the Philippines?
All you need is a phone number with possible extensions in the cloud.
For example, you can get business phone numbers from RingCentral.
If you use another service provider, that’s absolutely ok.
Set up each customer service representative with an extension.
It’s as easy as logging in and creating an account for each representative you hire.
Each call your brand receives from anywhere in the world can be answered anywhere in the world.
When you have a phone system in the cloud (internet), you’re all set.
Creating remote customer service teams is not an issue when you have the right tools in place.
Bonus: Make sure you choose a provider that enables you to transfer calls within your organization.
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