How do your customer service representatives pay for themselves, and drive revenue?
Some business owners are afraid of building a customer service team because they feel it’s just an expense.
This is how customer service pays for Itself.
ASK FOR THE SALE.
Every interaction with customers is an opportunity to ask questions and to push for the sale..
‘Have you heard of our promotion … , I can offer you … if you would like, ok?’
‘I can offer you a 25% discount because you bought …., can I confirm your address we have on file?’
‘If you enjoyed our product … then you are really going to enjoy …, and I can have it out to you by tomorrow, ok?’
Use data from your customers previous purchases with you.
The data you collect can bring your customer service representatives to a firm understanding of what your customers want.
If you have other products or services that seem like a fit then ask for the sale.
Call us today @ 1 604 779 1456 (North America)
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