With millions of ecommerce businesses there is always room for improvement.
Hiring e-commerce customer service representatives is half the battle in generating revenue.
E-commerce businesses have many opportunities to create a better experience for customers with people and technology.
Here are 5 ways your e-commerce business can generate more revenue.
Meet your customers where they want you to
You could be losing 30% of your customers if you don’t have a live customer service representative to handle Facebook chats.
Did you know 3 out of 10 consumers use Facebook as a way to contact businesses?
Airlines see a lot of Facebook chat traffic because many consumers don’t want to wait on hold through a phone call.
It’s easier for consumers to use chat if they are in a situation where they cannot make a phone call.
How can you make sure your e-commerce business is covering Facebook chat?
If you use an omnichannel customer service platform like Zendesk, then your Facebook chat requests will always be answered by your team.
Don’t miss out on a possible 30% of potential sales by implementing omnichannel, and hiring experienced customer service representatives.
Any channel that consumers use regularly need to be a part of your overall customer service support strategy.
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