Services
Customer Service Representatives
Philippines
Marketing - 2 years ago
About Us:
somebody2hire is a leading BPO call center and outsourcing company based in the Philippines. We are dedicated to providing top-notch customer service solutions to clients worldwide. As we continue to grow, we’re looking for talented individuals to join our team and help us deliver exceptional customer experiences.
Position Overview:
We are seeking Customer Service Representatives who are passionate about customer satisfaction and possess excellent communication skills. As a Customer Service Representative, you will be the first point of contact for our clients’ customers, assisting them with inquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities:
Handle customer inquiries via phone, email, or chat with professionalism and empathy.
Provide accurate and timely information to customers.
Resolve customer complaints or issues effectively and efficiently.
Maintain a high level of product and service knowledge to address customer inquiries.
Document customer interactions and follow up as necessary.
Collaborate with team members to achieve performance targets and KPIs.
Qualifications:
High school diploma or equivalent.
Excellent verbal and written communication skills in English.
Strong problem-solving and multitasking abilities.
Customer-focused attitude with a desire to help others.
Previous customer service experience is a plus.
Apply Here:
Please email us both of the following. They are necessary to move onto the next phase of our hiring process.
- Resume
- Voice Recording
