Account Management: Manages customer onboarding, service transfers, account updates, and disconnections for residential and commercial energy clients.
Billing & Meter Inquiries: Answers customer questions regarding usage tariffs, peak rate breakdowns, budget payment plans, and smart meter data.
Outage & Service Reporting: Logs reported service disruptions, sends status updates to customers, and dispatches urgent issues to field technicians.
Lead Qualification: Screens incoming leads based on credit status, geographic location, energy usage, and site viability to ensure sales readiness.
Appointment Setting: Schedules sales consultations, site surveys, and energy audits on team calendars while managing route efficiency.
Proposal & Energy Calculations: Gathers usage history, computes projected cost savings and tax incentives, and builds clean client proposal decks.
Energy Sector Bookkeeping: Tracks project job-costing, categorizes expenses, reconciles accounts, and prepares monthly P&L statements in QuickBooks or accounting software.
Invoicing & Revenue Recovery: Issues commercial energy invoices, monitors unpaid balances, and conducts structured payment follow-ups to maintain cash flow.
CRM & Data Management: Keeps customer profiles, smart meter IDs, and contract renewal timelines accurate across CRM systems like Salesforce or HubSpot.
Vendor & Dispatch Coordination: Schedules maintenance crews, tracks equipment deliveries, and issues work orders for field personnel.
Market & Competitor Research: Monitors shifting local utility tariffs, rate cases, competitor pricing, and government clean-energy incentives.
Content & Educational Marketing: Drafts informative blog posts, social media updates, and email newsletters detailing energy-saving tips and rate changes.
Executive Administration: Coordinates executive calendars, arranges field travel, filters email communications, and records minutes for leadership meetings.
✅ Canadian owned, since 2013
✅ At Somebody2Hire, strict compliance with HIPAA and data privacy standards ensures your patients’ information is always protected.
✅Significant Cost Savings – Save up to 70% on staffing costs without compromising quality.
✅Industry-Trained Professionals – Our experts bring real experience to your team.
✅Seamless Integration – We adapt to your workflows, software, and compliance needs.
Somebody2Hire is a professional outsourcing partner based in the Philippines, trusted by companies across the U.S., Canada, the EU, and Australia.
We specialize in providing highly trained Customer Service Representatives, Back Office Administrators, and Bookkeeping & Accounting staff who are ready to make an impact from day one.
With strict recruitment standards, industry-specific training, and built-in support systems, we help businesses scale faster, operate more efficiently, and reduce overhead—without compromising on quality.
We also integrate AI tools and automation to enhance productivity and ensure your remote team performs at the highest level.
When you partner with us, you’re not just hiring staff—you’re building a reliable extension of your business.
At Somebody2Hire, we operate state-of-the-art call centers equipped with the latest technology to guarantee smooth, uninterrupted service. Our facilities are designed to handle high call volumes with strict data security protocols, ensuring your customer information remains safe. We manage the entire process—from hiring top-tier agents to continuous staff training—so you get consistent, high-quality service every time.