How to outsource customer service, 3 things you need To successfully outsource customer service to the Philippines, you need to partner with a BPO call center that has a proven track record with international clients and can provide references. Ensure the BPO has strong hiring capabilities, including staff with support experience and adaptability. Additionally, verify […]

how to outsource customer service – Call Answering Service in the Philippines When outsourcing customer service, the first step is to identify your business needs by assessing unanswered calls and customer inquiries. Analyze call volume trends to determine if your company is growing and requires additional support. Understanding the nature of customer inquiries can help […]