Are you struggling to answer your customers when they need you the most? The problem here is that if they can’t reach you, there’s a good chance they will find someone they can. And that’s going to
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Turn the Cannacurious Into Buying Customers with Education Through Chat Support As the cannabis industry continues to grow, more consumers want to be educated. Curious consumers, or cannacurious, are those who are looking for information
Are you trying to hire customer service representatives? Brands that need to hire customer service representatives have to focus on the following 3 areas. 1) Documentation The first step in creating a customer service team is to
At 9:33am, your customer service rep, Roxanne, just wrapped up a call with an existing customer looking for a delivery status update. Then, a new website chat session opens. It's a potential customer who is looking for
Need a phone system for customer service? Which one should you choose? RingCentral is not only popular, but a powerful phone system that does more than just allow calls. There are a lot of features including the
With millions of ecommerce businesses there is always room for improvement. Hiring e-commerce customer service representatives is half the battle in generating revenue. E-commerce businesses have many opportunities to create a better experience for customers with people
6 out of 10 consumers say that time is a very important factor in online experiences. What does this mean for your business? Ecommerce shops are have a lot of the same requests coming in every day.
How do your customer service representatives pay for themselves, and drive revenue? Some business owners are afraid of building a customer service team because they feel it's just an expense. This is how customer service pays for
Case Study 🔥🔥🔥 ✔ Hired 3 Customer Service Representatives✔ 3 Reps handle phone and chat requests during PST day time hours✔ Client saves $79,000.00 USD https://youtu.be/buSanjIrAQk [contact-form-7 id="5528" title="Appointment"]
Popular Tools used by Customer Service Representatives RingCentral is a popular tool being used by brands who hire remote customer service representatives, especially in the Philippines. RingCentral These are important features for brands who hire remote customer
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