The ONE thing that matters more than KPI’s in a call center, BPO Call Center in Philippines When it comes to customer service in the Philippines, having enthusiastic and motivated support reps is key to creating positive customer experiences. While KPIs are important, the way your team answers calls—with a smile and readiness to help—matters […]

Headsets matter in customer service, BPO Call Centers Philippines Using high-quality headsets can significantly improve the clarity and professionalism of your customer service team in the Philippines. Low-quality headsets often make representatives sound quiet or distant, frustrating customers who have to ask for repetition. Brands like Jabra offer reliable headsets that reduce background noise and […]