How to understand and manage phishing attacks in a call center.. How to understand and manage phishing attacks in a call center.. During the onboarding phase of new customer service staff, introduce phishing attack education and training. This type of training is meant to keep your call center, staff and customer data secure. There are […]

3 must haves if you want customer service (call center) success 3 must haves if you want customer service (call center) success. #1) Hire the staff. This is number one. The wrong hires will give you subpar results, and you’ll end up with headache after headache. Fix this before moving onto number two.  #2) The […]