First of all, call centers in the Philippines need to give you reliability. they need to have reliable infrastructure, they need to protect your data and they need to be consistent in their services.
24/7 Coverage
Then, You want to work with a call center that is available 24 hours a day 7 days a week. there is no point in Outsourcing any of your roles if it cannot be done during the hours you need to have covered.
Hiring Capabilities
And, you will Get better results if you work with a call center that has robust hiring capabilities. you don’t want to settle for newbies, you want experienced staff ready to go on day one.
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