A Day in the Life of a Chat Support Representative

8:50am – logs in to check email
9:00am – logs into chat support software
9:07am – Consumer contacts chat support, and the customer service representative gives the availability of the items
and directs the consumer to the checkout page.
Total sale: $67
8 hours, and 23 chats later, this representative converts 12 of them for a total of..
Total : $750
6 out of 10 consumers will choose chat support to communicate with your brand.
The best practice in customer service is to be there for your customers every time they need you.