6 out of 10 consumers say that time is a very important factor in online experiences.
What does this mean for your business?
Ecommerce shops are have a lot of the same requests coming in every day.
These requests from customers may be small such as checking their order status.
Or customers may call or email you regarding a wrong item delivered.
No matter what the customer wants, your customer service representatives need to resolve these issues as quickly as possible.
Consumers have a lot of options online, and they may just leave you if your support is slow.
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