How to outsource customer service, without worrying about accents
When customers ask about your reps’ location due to accents, it’s important to redirect the conversation quickly. Reps can say, “I understand your concern, but I’ve been here for a year and will do everything I can to help you—can I have your first name, please?” This approach allows your reps to lead the call towards a resolution, ensuring the focus remains on solving the customer’s issue, not the accent.
🔥 Outsourcing customer service offers:
👍 cost savings
– hire 3 people instead of 1
👍 scalability
– hire and fire on demand
👍 access to expertise
– access more talent you could ever dream of
👍 the ability to focus on core activities
– call centers help your customers, you focus on business dev
👍 24/7 availability
– Somebody2Hire in the Philippines work 24/7, always available
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Ready to hire? Somebody2Hire will do the entire hiring process, so you don’t have to.
