How to understand and manage phishing attacks in a call center..
How to understand and manage phishing attacks in a call center..
During the onboarding phase of new customer service staff, introduce phishing attack education and training.
This type of training is meant to keep your call center, staff and customer data secure.
There are several types of call center phishing attacks.
They are all malicious in nature and target your infrastructure.
Once you’ve completed phishing attack training with your new hires, make it a bi-weekly or monthly training program.
Nothing fancy. Create multiple choice quizzes to ensure staff understand how to keep themselves, your company and your customers protected.
To manage phishing attacks in a call center, provide regular education and training during onboarding and continue with bi-weekly or monthly sessions. These trainings should cover different types of phishing threats and include quizzes to reinforce staff understanding of security practices. This helps protect both your call center’s infrastructure and customer data.
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