Why Outsourcing to the Philippines Is the Future of Business in 2025 Outsourcing to the Philippines is rapidly growing as businesses recognize the cost-saving benefits of reducing office space and leveraging experienced vendors for roles like customer service and accounting. As more companies embrace this trend heading into 2025, the focus shifts from location to […]
How a Call Answering Service Elevates your Productivity (guaranteed) Are endless calls disrupting your day and costing you customers? Hi, I’m Jozsef Kiss, Founder & CEO of Somebody2Hire, where we provide 24/7 professional customer support to help your business succeed. Imagine losing sales and customer loyalty because of missed calls or poor service—our call answering […]
Bookkeeping & Outsourcing to the Philippines Are you considering outsourcing your bookkeeping but unsure if you’ll find the right fit? At Somebody2Hire, we understand that expert recruitment is key to building trust and ensuring top-quality service. That’s why we’re excited to share a voice sample from one of our skilled bookkeepers based in the Philippines! […]
Call answering services, outsourcing to the Philippines When you’re outsourcing, nothing builds trust like hearing the voices behind your customer interactions. That’s why we’re excited to share a voice sample from one of our highly trained agents at Somebody2Hire. This sample showcases the professionalism and clarity that our clients have come to expect from our […]
3 Benefits of Outsourcing to the Philippines Here are three benefits that your company will receive if you Outsource to a credible call center in the Philippines. Reliable Service First of all, call centers in the Philippines need to give you reliability. they need to have reliable infrastructure, they need to protect your data and […]
CEO’s, direct your focus where it counts (strategy), and let your departments do their job. Where CEO’s are Not Responsible Day-to-Day Operations Routine Administrative Tasks Human Resource Management Financial Recordkeeping Customer Service Internal Training Supervision of Teams CEO Responsibilities Strategic Vision and Direction Long term Decision-Making Financial Oversight External Representation Outsourcing allows CEO’s to […]
Compliance and security are the foundation of a reliable call center, especially when handling sensitive customer data. Compliance and security are the foundation of a reliable call center, especially when handling sensitive customer data. With strict regulatory standards in place, secure platforms ensure that all communications remain private and compliant, no matter the industry. For […]
Hiring and onboarding new customer service staff can quickly become expensive for businesses. Hiring and onboarding new customer service staff can quickly become expensive for businesses. Recruitment expenses, training programs, and the learning curve add up, cutting productivity and budget. Streamlining the onboarding process is essential, but outsourcing customer service can be a game-changer. By […]
Advanced analytics and reporting are game-changers for any call center aiming to improve performance and customer satisfaction. Advanced analytics and reporting are game-changers for any call center aiming to improve performance and customer satisfaction. With real-time data on agent productivity, call handling times, and customer feedback, managers immediately see what’s working and what needs adjustment. […]
Maintaining quality control in customer service is critical but often challenging as your team grows. Maintaining quality control in customer service is critical but often challenging as your team grows. Every customer expects a seamless experience, and consistency builds trust. Establishing clear quality metrics, like first call resolution and customer satisfaction scores, helps ensure quality […]
