https://youtu.be/Y6gPCo1xk-o 8:50am – logs in to check email 9:00am – logs into chat support software 9:07am – Consumer contacts chat support, and the customer service representative gives the availability of the items and directs the consumer to
https://youtu.be/Y6gPCo1xk-o 8:50am – logs in to check email 9:00am – logs into chat support software 9:07am – Consumer contacts chat support, and the customer service representative gives the availability of the items and directs the consumer to
Chat support increases your customer experience, and sales. Remember the last time you landed on a website and wanted to ask questions about the service or products? Did you pick up the phone or send an email?
6 out of 10 consumers say that time is a very important factor in online experiences. What does this mean for your business? Ecommerce shops are have a lot of the same requests coming in every day.