What is a BPO call center and How Does it Work?
There’s a little acronym that you might see online, that relates to call centers.
That acronym is ‘BPO’, which stands for Business Process Outsourcing.
BPO call centers like mine in the Philippines, are companies that help other companies answer phone calls from their customers.
Imagine your company is too busy making products, so you hire a BPO call center in another country, like the Philippines, to manage your customer calls.
Outsourcing to a BPO call center is super cost effective, and lets your company focus on making products and services, and ensures that your customers get expert help at the same time.
BPO call centers can help your company manage customers, so that you can focus on your business.