High turnover rates in customer service can drain a company’s time, money, and morale.
High turnover rates in customer service can drain a company’s time, money, and morale.
The fast-paced, demanding nature of these roles often leads to burnout, which means businesses are constantly hiring, training, and onboarding replacements.
To cut down on turnover, it’s essential to invest in employee well-being—think flexible hours, clear career paths, and supportive leadership.
If retention is an ongoing challenge, consider outsourcing to a trusted provider who specializes in customer service, taking on the hard part of retention and training.
This approach keeps service quality high and helps your business avoid constant turnover.
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