Omnichannel support is the backbone of a modern call center so that customers are able to connect through their preferred channel—be it voice, video, web chat, or SMS. Omnichannel support is the backbone of a modern call center so that customers are able to connect through their preferred channel—be it voice, video, web chat, or […]

High turnover rates in customer service can drain a company’s time, money, and morale. High turnover rates in customer service can drain a company’s time, money, and morale. The fast-paced, demanding nature of these roles often leads to burnout, which means businesses are constantly hiring, training, and onboarding replacements. To cut down on turnover, it’s […]

How to understand and manage phishing attacks in a call center.. How to understand and manage phishing attacks in a call center.. During the onboarding phase of new customer service staff, introduce phishing attack education and training. This type of training is meant to keep your call center, staff and customer data secure. There are […]

3 must haves if you want customer service (call center) success 3 must haves if you want customer service (call center) success. #1) Hire the staff. This is number one. The wrong hires will give you subpar results, and you’ll end up with headache after headache. Fix this before moving onto number two.  #2) The […]

The ONE thing that matters more than KPI’s in a call center, BPO Call Center in Philippines When it comes to customer service in the Philippines, having enthusiastic and motivated support reps is key to creating positive customer experiences. While KPIs are important, the way your team answers calls—with a smile and readiness to help—matters […]

Headsets matter in customer service, BPO Call Centers Philippines Using high-quality headsets can significantly improve the clarity and professionalism of your customer service team in the Philippines. Low-quality headsets often make representatives sound quiet or distant, frustrating customers who have to ask for repetition. Brands like Jabra offer reliable headsets that reduce background noise and […]

How to outsource customer service, 3 things you need To successfully outsource customer service to the Philippines, you need to partner with a BPO call center that has a proven track record with international clients and can provide references. Ensure the BPO has strong hiring capabilities, including staff with support experience and adaptability. Additionally, verify […]

how to outsource customer service – Call Answering Service in the Philippines When outsourcing customer service, the first step is to identify your business needs by assessing unanswered calls and customer inquiries. Analyze call volume trends to determine if your company is growing and requires additional support. Understanding the nature of customer inquiries can help […]

3 Essentials of a Call Answering Service, 2024 Call answering services ensure that companies never miss a call by professionally handling customer inquiries, scheduling appointments, and providing 24/7 after-hours support. Somebody2Hire, based in the Philippines for ten years, has assisted numerous businesses globally with premium call-answering services. Their expertise guarantees customer satisfaction and business continuity. […]

How to outsource customer service, without worrying about accents When customers ask about your reps’ location due to accents, it’s important to redirect the conversation quickly. Reps can say, “I understand your concern, but I’ve been here for a year and will do everything I can to help you—can I have your first name, please?” […]